Who is the owner / key person(s) in the business?/ Siapakah Pemilik /Tunggak Utama perniagaan?
The founder has gotten the idea when he was studying in the UK where accommodation is of much higher quality in terms of service, functionality and interior design. The founder had then wondered if it could be done in Malaysia, specifically Penang. With nothing but a little money just sufficient to start 1 property, the founder had started hosting tenants with just one-man show from cleaning, bringing customers for viewing to completing administration tasks of the company.
As demand increased, we have to hire more people to the company. We are now a team of 4 person namely manager, supervisor, customer service and a maintenance person per building. Currently we are managing 3 urban areas in Penang. Managing property can be seen as a very easy task when there is not much problem. Should there is any problem, much hassle is involved and requires coordinated response from various stakeholders in resolving the issues. Hence with our service, our tenants do not have to worry about house minor/major maintenance, housekeeping and utilities bill. On the other hand, our Landlords will be spared from the headache to resolve the issues for their tenants. This is where we come into the picture solving the problems for both parties.
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Pengasas mendapat idea ketika menuntut di UK di mana penginapan jauh lebih berkualiti dari segi perkhidmatan, fungsi dan reka bentuk dalaman. Timbul persoalan, apakah ini boleh dilakukan di Malaysia, khususnya Pulau Pinang. Dengan sedikit wang yang cukup untuk bermula dengan 1 hartanah, beliau bersendirian sebagai tuan rumah, melakukan pembersihan, membawa masuk pelanggan dan menyelesaikan tugas-tugas pengurusan.
Kesan permintaan yang meningkat, kami perlu menggaji lebih banyak tenaga kerja. Kini, kami terdiri daripada 4 individu iaitu pengurus, penyelia, khidmat pelanggan dan penyelenggara bangunan. Ketika ini, kami menguruskan 3 hartanah di kawasan bandar Pulau Pinang. Pengurusan hartanah tampak mudah jika tiada masalah terjadi. Sekiranya berlaku sebarang masalah yang merumitkan, tindak balas yang cekap dari pelbagai pihak penting bagi menyelesaikannya. Oleh itu, melalui perkhidmatan kami, penyewa/penyewa tidak perlu bimbang akan soal penyelenggaraan, pengemasan dan utuliti rumah. Sebaliknya, pemilik rumah boleh menarik nafas lega dari sebarang masalah berkenaan penyewa/penginap. Melalui medium ini, kami muncul untuk memberikan penyelesaian bagi kedua-dua pihak.