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What is HelloGold?

HelloGold is an app that allows you to buy and sell gold on a single platform for as little as RM1.00. You can manage your account easily and enjoy competitive buying and selling prices in the market. Forget the hassle of holding your physical gold as your 99.99% investment grade gold is fully insured and stored in a vault in Singapore with state of the art security.

How do I know my gold is genuine?

The gold is held at the gold provider, Bullion Star International, which is independently audited by Bureau Veritas, which is an LBMA approved auditor, every six months. As part of the audit, Bureau Veritas performs the following checks:

  1. Physical existence of all customer owned precious metals held by BullionStar on behalf of its storage customers as storage provider;
  2. Accuracy of the serial numbers of randomly selected bullion bars against the serial numbers as listed in BullionStar’s bar list;
  3. Weight and purity of randomly selected bullion bars against the product description of the product.
How do I know my gold stored is safe?

By holding an account with HelloGold, you’re entrusting HelloGold with the security of your gold; they take that responsibility seriously.

Every business day their vault provider in Singapore, BullionStar International sends them a bar list showing what they hold in the vault for HelloGold. These bar lists indicate all the gold that they hold on behalf of their customers and are published daily on their website. They also publish their customer list showing the amount of gold their customers’ have bought from them. Don’t worry, it’s numbered so only you can recognise yourselves and still remain anonymous. You will be able to see your own holding, check their totals, and cross check the custody list totals directly to their bar lists.

What type of gold does HelloGold use?

HelloGold uses 99.99% investment grade 1 kilo gold bars that are fully allocated. Their gold is sourced from an international gold refiner called Produits Artistiques Métaux Précieux (PAMP), which is a part of the London Bullion Market Association (LBMA). PAMP is one of only three refineries worldwide designated as ‘Approved Good Delivery Referees’ by the LBMA, that means their gold is guaranteed to be top quality!

Can I get my physical gold?

Yes. You can redeem your physical gold if you wish.

HelloGold’s bullion provider uses a recognised courier service to deliver your gold to you. Your gold will be sent to the address that you provided to them that is logged in their database.

Upon delivery, you will be required to be physically present with your MyKad or valid Passport to ensure you, the HelloGold account holder receives the gold in your hands only. If you are not there, the courier service will keep your gold until you receive it in person. The courier service will not give your gold to anyone else and you cannot nominate anyone to receive your gold on your behalf such as a family member, housemate, security guard etc.

What are HelloGold's fees?

Registration Fee
None

Add Cash Processing Fee
Add Cash Processing Fee is RM1.20 if you add cash through online banking.
Add Cash Processing Fee is RM0.00 if you add cash through Boost wallet.

Buy & Sell Transaction Fees
Up to 2% of the value of your transaction. You will be able to check the buy and sell transaction fees before confirming your transaction.

The Transaction Fee is a charge related to the ongoing administrative, maintenance and developmental costs of HelloGold’s platform.

Management Fees
HelloGold charges an annual management fee of 2% to keep your gold safe and secure. The fee is calculated daily and charged on a monthly basis. Should you sell your gold before the monthly charge period, your fee will be calculated based on the number of days you held your gold with them.

Redemption Fee
The fees for redemption varies based on the weight of gold you redeem and includes administration, shipping and insurance services. Once calculated, the fees will be deducted from your gold account.

As a microLEAP customer, what are my goodies with HelloGold?

All new microLEAP customers will have a promo code that gives you RM5.00 credit in their HelloGold account.

All you have to do is to get the HelloGold app from Google Play or download the HelloGold app from the App Store, insert our unique promo code and you will have RM5.00 to buy gold!

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